The Southern Hills Case Management Program provides
goal-oriented, individualized support of the persons served through ongoing
planning, advocacy, and linkage with other Southern Hills programs and community
resources outside the organization.
The goals of case management are to ensure that the client achieves the highest
level of functioning in the least restrictive setting by accessing available
community resources. Case managers work with the clients guiding them to achieve
the goals they have set for themselves. Clients also receive assistance in
accessing transportation, securing safe housing that is reflective of their
abilities and preferences, and in exploring employment or other activities.
The primary functions of case management involve the following:
a) Activities to integrate services and insure that the individual is linked
with appropriate and coordinated services and supports.
b) An individual ongoing assessment including a comprehensive assessment of the
client’s basic and specialized needs including their own goals and preferences.
c) The development of skills such as self care, daily life management,
problem-solving, budgeting, meal planning, housekeeping, and home maintenance
directed toward eliminating social barriers.
d) Activities that assure the individual's service needs are translated from
what is identified in the assessment to a plan of action for the client.
e) Accessing information and linking the individual with community care and
services in a manner that prepares the client to achieve their objectives,
improve their independence, and optimize their productivity through community
supports or linkages.
f) Working to insure that the client receives all services and benefits to which
he or she is entitled.
g) Referring clients to other providers and helping them follow through with the
referral to optimize resources and opportunities. Case management services
provide linkage to financial services, housing, transportation, medical, other
healthcare services, and other community services in an effort to enhance the
client’s social network.
Case management services are provided at Southern Hills' facilities, in the
consumer's home, sheltered workshops, places of employment, jails, hospitals, or
any other location that might best meet the needs of the clients. Client
representatives often accompany clients to appointments to address specific
living skills and needs.
Emergency contacts are available 24 hours a day, 7 days per week. Client
representatives typically respond during working hours and Southern Hills
Emergency Services staff respond after hours and on weekends. Emergency Services
staff may contact the assigned client representatives as appropriate.