The Southern
Hills Community Support Program provides goal-oriented, individualized support
of the consumer through ongoing planning, advocacy, and
linkage with other
Southern Hills programs and community resources outside the organization.
The goals of the Community Support Program are to ensure that the consumer
achieves the highest level of functioning in the least restrictive setting by
accessing available community resources. Client Representatives work with the
consumers guiding them to achieve the goals they have set for themselves.
Consumers also receive assistance in accessing transportation, securing safe
housing that is reflective of their abilities and preferences, and in exploring
employment or other activities.
The primary functions of case management involve the following:
a) Activities to integrate services and insure that the individual is linked
with appropriate and coordinated services and support systems.
b) An individual ongoing assessment including the consumer’s basic and
specialized needs along with their own goals and preferences.
c) The development of skills such as self care, daily life management,
problem-solving, budgeting, meal planning, housekeeping, and home maintenance
directed toward eliminating social barriers.
d) Activities that assure the individual's service needs are translated to a
plan of action for the consumer.
e) Accessing information and linking the individual with community care and
services in a manner that prepares the consumer to achieve their objectives,
improve their independence, and optimize their productivity through community
supports or linkages.
f) Working to insure that the consumer receives all services and benefits to
which he or she is entitled.
g) Referring consumers to other agencies or providers and helping them follow
through with the referral to optimize resources and opportunities. Case
management services provide linkage to financial services, housing,
transportation, medical, other healthcare services, and other community services
in an effort to enhance the consumer’s social network.
Community Support services are provided at Southern Hills' facilities, in the
consumer's home, sheltered workshops, places of employment, jails, hospitals, or
any other location that might best meet the needs of the consumers. Client
Representatives often accompany consumers to appointments to address specific
living skills and needs.
Emergency contacts are available 24 hours a day, 7 days per week. Case managers
typically respond during working hours and Southern Hills Emergency Services
staff responds after hours and on weekends. Emergency Services staff may contact
the assigned case manager as appropriate.